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There may be delays due to unforeseen circumstances or customs. Remember that business days do not include weekends and holidays. Your actual shipping rate will depend on the exact weight and destination of your order. We offers Canada Standard Ground Shipping on all orders. *Please note that these are estimate transit times based on Fed Ex & USPS shipping services. (DO NOT USE THIS SERVICE FOR TIME SENSITIVE ORDERS) USPS Priority- not a Guaranteed Service, just an estimation of delivery time. Ground: 1 to 6 business Days after processing periodģ Days: 3 Business days after processing periodĢ Days: 2 Business days after processing period (receives high order priority)ġ Day: 1 Business day after processing period (receives high order priority) Shipping transit times begin the day after the order is picked up by Fed Ex. Orders placed during the weekends (Saturday and Sunday) will be processed on the following Monday, barring holidays. Most orders are shipped from our warehouse within 48 business hours of placing the order – please allow time for processing. Please remember Saturday and Sunday are not business days. When hot weather is upon us, we will modify our available shipping methods to make sure you receive your product in good shape. Once you have determined that the shipping is satisfactory, you can then process the order. The cost will adjust automatically with your choice. All of our orders are shipped via Fed Ex and USPS, and you will have options on shipping. Unfortunately, weight plays a significant factor in determining shipping costs and bulk candy has a high shipping-to-product-cost ratio. Shipping costs approximately double for every upgrade. It is calculated automatically before you confirm an order, using Fed Ex and USPS shipping tables and are based on package weight and size, delivery distance and shipping method. There is no standard or flat rate for shipping. If no contact has been made prior to shipping your order will shipped less the quantity that is out of stock, and your order will be refunded for any out of stocks. If we don’t receive a response from you within 2 business days and the product remains unavailable, all remaining available items in your order will be shipped. In this case, we will contact you by email to advise you on when the product will become available again, or if we have a recommended substitute product. This is to protect you and our company as well. When placing an order online this provides a proof of purchase providing a 'paper trail' for you and us. We are sorry but we are unable to process orders over the phone, this is to prevent credit card fraud, our system will detect that, and also to prevent any human error in taking the information like address info, order info, payment info. From time to time, in order to protect the security of your information, we may require additional verifications or information before accepting any order. We reserve the right at any time after receipt of your order to accept or decline your order for any valid reason.

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If you have further questions or concerns, feel free to contact us at You As we all navigate through these unprecedented times, we, the Family, are committed to serving you within our capabilities and thank you in advance for your understanding and trust. YOU MUST CONTACT the designated carrier for any issues with your shipment.

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In order to meet our customer's expectations and for full transparency, we CANNOT guarantee the availability of products at the time of order fulfillment and orders will be closed short, there will be NO BACKORDERS kept in our system, and monies will be refunded.įurthermore, any delivery updates on shipments MUST BE DIRECTED to the carriers themselves. All transit times (1 Day, 2 Day, etc) displayed on our website are ESTIMATES and NOT guaranteed.Īlso all manufacturers are experiencing last-minute shortages of products. ALL carriers have SUSPENDED GUARANTEED SHIPPING and we will NOT refund shipping due to carrier delays. UPDATE: FEDEX, UPS, & USPS are experiencing unprecented volume increases and limited employee availability due to the impacts of COVID-19, causing MAJOR DELAYS In most cases.